Shipping policy

Shipping Regions

supercool currently ships within:

• United States
• Canada

Additional countries may be added in the future.

Order Processing

Orders are typically processed within 2–5 business days unless otherwise stated.

During launches, preorder periods, or high-volume sales periods, processing times may be extended.

Estimated Shipping Times

Estimated delivery times:

United States:

• Standard Shipping: 5–10 business days

Canada:

• Standard Shipping: 5–12 business days

Shipping times are estimates only and are not guaranteed.

Tracking Information

Once your order ships, you will receive a tracking email.

Customs & Duties

Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Lost or Delayed Packages

supercool is not responsible for shipping delays caused by carriers, customs, weather conditions, or incorrect shipping information provided at checkout.

If your package appears lost, please contact us and we will do our best to assist.