Customer Care Policy
At supercool, customer satisfaction is important to us.
If you experience an issue with your order, product, or experience, we encourage you to contact our support team so we can help resolve the matter promptly.
How To Submit A Complaint
Please email:
Include:
- your order number,
- your full name,
- a description of the issue,
- and photos if applicable.
Response Time
We aim to respond to all customer complaints within 1–3 business days.
Resolution Process
Depending on the situation, we may offer:
- troubleshooting assistance,
- replacement items,
- store credit,
- partial refunds,
- or full refunds where appropriate.
We're committed to providing thoughtful and helpful customer support for every supercool customer.